Returns & Refunds Policy

Thank you for choosing Colour Trace. We appreciate your business and aim to provide a smooth shopping experience. Please read our policy below for important details:

Returns and Refunds Policy

We do not accept returns or offer refunds for change of mind. However, if your product arrives faulty, defective, or damaged, we will replace it, but no refunds will be provided.

Important: We are not responsible for incorrect orders due to customer error. Please double-check your order and details before completing your purchase to ensure everything is correct.

Faulty Item Replacement

If you receive a faulty or damaged item, please get in touch with us within 7 days of receiving your order. Contact us at info@colourtrace.co.uk, and we will assist you with the replacement process. You will need to provide proof of the fault, and the item must be returned in the condition you received it, including the original packaging.

Note: Returns or replacements will not be processed for items that are not faulty or damaged, and items returned without prior approval will not be accepted.

For any questions, feel free to reach out to us at info@colourtrace.co.uk.

Thank you for your understanding.